Problem when trying to add Flyme account on used device

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1

2019-12-14 22:45

Edited by User5212970472 at 2019-12-16 17:48

 Hi. I got a used Meizu M5c smartphone. I tried to register my Flyme account on this phone, but I couldn't, as it seems that the former owner's account is still connected to this device. I did a hard reset in an attempt to remove this old account, but it didn't even work.
I sent e-mail to this address flyme.service@meizu requesting help, but nobody answered me.
I don't know what else to do. Could somebody here help me with this, please?