silent ringtone error

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2

2017-01-24 18:03

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I'm using meizu m3 note, L681H MODEL... with Flyme 5.1 .12.0g... I'm getting notification sounds for every WhatsApp message,SMS etc.... but not for a caller ringtone..
eg:- I'm getting a call but I can't hear any ringtone. my mobile rings in silent mode with vibration even though when it is not in silent mode. can anyone help me pls