Same for me with two Meizu : a M2 mini (my wife's) and a M3S (my mother-in-law's) ...
Do you want to be responsible for a divorce ?

We now have 2 Google-disabled bricks ->  2 new phones to buy  ! ?!?! ...  Meizu ? not sure, although I used to like them ...

Yes, we need at least a statement and a plan from the support team. This is what any customer would expect from a serious company.