Problem with the voice output of my phone meizu pro 7

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2019-03-01 01:00

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Good afternoon

I have a mezu pro 7 phone that is experiencing problem in voice output, when someone tries to call me normally or by application, my voice can not be heard, it comes out very quietly or it does not even come out. I already tried to tweak the settings and adjust the sound, but nothing was solved. I would like to know how I can refine this and if you have some tenuous help from meizu so I can eviar my cell phone here in the UK?

Thank you in advance