PIN reset using Flyme account (can't login)

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2019-04-01 16:30

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Hello!
Few days ago I get some problems with finger sensor on my M5, so it was difficult to unlock it's screen. After rebooting device some times I was able to enter to Setting menu to swich off finger sensor but pin code was still active and I realise that I forgot the code. After amount of wrong code entering I get button "I forgot PIN" where I can reset it using Flyme account, but the right password not allow to do this. But why? Using the same password I may Login in this forum and https://cloud.flyme.cn , but device doesn't accept same password. Don't want to do hard reset. Please help with this issue.