I am not able.to open phone and message app-Flyme Official Forum

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Sudeep12345..... Credits 184 Sudeep12345.. ... Eclair Eclair, Credits 184, For the next level needed 586 Credits 6 Threads 23 Posts 184 Credits Gold:117 Sign In:33 Messages Add friend	I am not able.to open phone and message app 1021 1 2017-02-16 11:48 Ascending From Forum App ^Author If i open them it is coming white and shutdowning
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HemRoy Credits 5007 HemRoy Jelly Bean Jelly Bean, Credits 5007, For the next level needed 2963 Credits 16 Threads 836 Posts 5007 Credits Gold:2590 Sign In:291 Messages Add friend	2017-02-20 05:34 Ascending ^#2 Edited by HemRoy at 2017-02-20 03:12 May I know the firmware version? If flyme 6 beta, then yeah its a new bug, which is need to be resolved and they are working on it. Asked you to reset the phone fully, by tapping both options, remember full charge your phone and while factory reset dont try to press any button, leave it, and wait, it will take lots of time to reset and yeah take backup of all your data before resetting.
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I am not able.to open phone and message app