Wifi not workingHello,
I bought 10 days ago a Meizu M2 note. I had it reimbursed by the seller since the wifi was not correctly working. It was working 2 minutes then down, forcing me to cut it off and put it on permanently. Yesterday, I bought exactly the same model from a different seller (in France). Same problem !!!!! The wifi of my Internet box is not responsible, it works fine. Additionnally, I made tries in other locations: same problem. It seems there is a serious problem with either the electronic component or with the software that manages the wifi connection. Any similar experience ? Any known way to get rid of the problem, except by returning the phone to the seller ? Thanks for your input. Dom | |
|
|
|
|
Edited by Thanoswa at 2018-08-06 04:09
For fixing the WiFi, try the following... 1. Try and restart the phone. Sometimes it is that simple. 2. Update the firmware and any apps that need updating on the phone. 3. If the problem persists, check your time and date on the phone to make sure it is correct. 4. Should none of the former work... a. Clear out the WiFi data on the phone. b. Reboot the modem/router. c. Once the modem/router is fully 'up' again, reboot the phone and re-input the WiFi data. 5. Check your internet connection. It may be what is going in and out rather than the phone. 6. Make sure you have "Data" turned off on the device when using "WiFi" (that is if you have a plan with data through your phone). If youdn't make sure it is turned off, the device can keep trying to switch to "Data" when you try and use "WiFi". 7. Now, if you are still having the problem at this point, and you are sure it isn't the modem/router that is the problem. Then you may wish to try a "Hard Reset" of the device. However, I really suggest saving this as a last option (or last before parts repair/replacement). NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device. Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset. To "Hard Reset" the phone... 1. Make sure that the phone is actually powered off. 2. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen. 3. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode". 4. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need. 5. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option. 6. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected. 7. Then press the "Power" button to hard reset the phone. To locate a WiFi Mac Address, try these... Try one of the following (there are different versions)... Option 1... 1. Go to "Settings" and tap "About Phone". 2. Next tap "Status". 3. Scroll down and locate the WiFi MAC Address. Option 2... 1. Go to "Settings" and tap "About Phone". 2. Next tap "Hardware Information". 3. Scroll down and locate the WiFi MAC Address. Option 3... 1. Go to "Settings" and tap "About Phone". 2. Next tap "Wireless and Network". 3. Tap "WiFi Settings". 4. Location the "Advanced" section and you will find the WiFi MAC Address there. | |
|
|
|
|
I have another issue... My M5 Note can connect to almost every "open" or password protected WiFi networks (provided I enter the correct authentication data) except for a few WiFi networks, that I can't figure out what the problem is.
I'm suspecting mediatek is not supporting all 802.11 b/g/n protocol versions... | |
|
|
|
|
No... In my case the wifi has a very strong signal. Be sure that is not your internet box... try to use a pubblic wify or another wify network. 2 devices with the same hardware failure is very difficult to accept.
| |
|
|
|
3